🧾 🧾 Fixly.lt Return & Refund Policy

Last Updated: 01/10/2025

Welcome to Fixly.lt!

We value every user who joins our platform. This policy explains when and how refunds or returns may be issued for services, memberships, or other digital purchases made through Fixly.lt.

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🔹 1. Digital Nature of Our Services

Fixly.lt provides digital services such as listings, ad promotions, memberships, and visibility upgrades.

Since our services are delivered online and activated instantly after payment, no physical goods are shipped or returned.

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🔹 2. Refund Eligibility

Refunds are only applicable in the following cases:

If your payment was charged twice for the same plan or listing.

If your purchased plan failed to activate due to a verified technical issue.

If Fixly.lt cancels or discontinues a paid service before completion.

Refunds will not be granted in the following situations:

When the user changes their mind after purchase.

When the user fails to use the service within the validity period.

When a listing violates Fixly.lt’s community or posting policies.

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🔹 3. How to Request a Refund

If you believe you qualify for a refund:

1. Contact our support team within 7 days of the transaction at support@fixly.lt

2. Include the following details:

Registered email ID

Payment transaction ID

Plan or service purchased

Reason for refund request

Our support team will verify and respond within 3–5 business days.

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🔹 4. Refund Process

Approved refunds will be processed back to the original payment method used during purchase.

Refunds may take 7–10 business days to appear in your account depending on your payment provider (e.g., Razorpay, PayPal, etc.).

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🔹 5. Cancellation Policy

You may cancel your listing or plan anytime, but no refund will be issued for partially used or expired services.

Once a membership or ad boost is activated, it remains active until the end of the purchased period.

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🔹 6. Technical or Payment Errors

If a technical error prevents service activation or you face payment deduction without service activation, Fixly.lt will ensure full support and priority resolution.

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🔹 7. Contact Us

For refund-related support or questions, contact us at:

📧 support@fixly.lt

🌐 www.fixly.lt

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⚖️ Disclaimer:

Fixly.lt reserves the right to approve or deny refund requests based on fair assessment and

transaction verification.

Our goal is to maintain a transparent and trustworthy platform for all users.